Pastoral Care

New Plymouth Girls’ High School is committed to ensuring that every girl feels that she is a valued member of the school community.

Young people need guidance and assistance as they progress through school and are involved in making decisions which influence their future. All staff are involved in pastoral care, but some have very specific roles.

Waiora Wellness Centre

Services available at the Waiora Wellness Centre include counselling, general health concerns, health education and promotion and referral to other services. The Guidance Counsellors, Nurse, Public Health Nurse and Adolescent Health Clinic are situated within the Waiora Wellness Centre.

The Pastoral Network

The Pastoral Network includes the Principal, Deputy Principals, Deans, Tutor Teachers, Guidance Counsellors, Nurse, Careers Counsellor, Learning Support Co-ordinator and Resource Teacher of Learning and Behaviour. As a team, their role is to support and assist students through any personal, vocational or educational difficulties. Our prime concern is caring for the needs of individual students and supporting their learning.

Community Based Well-being Support

Your General Practitioner (GP) is your key provider of wellbeing support for your entire family for any health related matter what-so-ever.  We encourage you access your GP in the first instance as soon as a health matter arises to ensure learning can continue to take place for your daughter.

 In an emergency situation involving the wellbeing of your daughter or any member of your family the TDHB Emergency Department is available 24/7 to provide emergency support.

Telephone Helplines

for anyone who requires support:

  • Need to talk? Free call or text 1737 to talk to a trained counsellor 24/7.
  • Youthline free text 234 or email
  • Kidsline - 0800KIDSLINE or 0800 54 37 54 Children and teens to 14 years.
  • Samaritans 0800 726 666.
  • Lifeline 0800 543 354 or text 4357 (HELP).
  • Alcohol and Drug helpline  0800 787 797.
  • Safe 2 Talk sexual harm helpline - a free 24/7 helpline which provides access to free and confidential information and support to people affected by sexual harm in any way. Call 0800 044 334 or txt 4334.
  • Shine helpline 0508 744 633 - confidential domestic abuse helpline.
  • The Lowdown - or email or free text 5626
  • Parent Help - 0800 568 856 for parents/whanau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.
  • Suicide Crisis helpline - 0508-828-865 

Support for parents, family and friends

Commonground - a website hub providing parents, family, whanau and friends with access to information, tools and support to help a young person who is struggling.

Parent Help  -  0800 568 856 for parents/whanau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.

Family Services 211 Helpline  -  0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.

Skylight - 0800 299 100 for support through trauma, loss and grief; 9am - 5pm weekdays.

Supporting Families In Mental Illness  -   For families and whanau supporting a loved one who has a mental illness. Auckland 0800 732 825. Other regions' contact details are listed here.

 Cyber Safety support:

 Depression-specific support:

  • Depression Helpline - 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
  • - includes The Journal online help service
  •  -   online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed 

Sexuality or gender identity support:

  • OUTLine NZ - 0800 688 5463 (OUTLINE) provides confidential telephone support 

Other specialist helplines:

  • Alcohol and Drug Helpline - 0800 787 797
  • Are You OK  - 0800 456 450  family violence helpline
  • Gambling Helpline  -  0800 654 655
  • Anxiety phone line - 0800 269 4389 (0800 ANXIETY) 
  • 0508MUSICHELP  -  The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can't access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.
  • Quit Line - 0800 778 778 smoking cessation help
  • Vagus Line  - 0800 56 76 666 (Mon, Wed, Fri 12 noon - 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence
  • Women's Refuge Crisisline - 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)
  • Shakti Crisis Line  -  0800 742 584 (for migrant or refugee women living with family violence
  • Rape Crisis - 0800 883 300 (for support after rape or sexual assault)